Shop policies
Shipping
Processing time
15–20 business days after payment is received and your proof is approved. Rush orders quoted per order.
Estimated shipping times (after processing, business days)
Australia 6–12 · New Zealand 10–16 · United Kingdom 5–10 · United States 7–14 · Express 3–7. Estimates only; we'll do our best to meet them.
Customs and import taxes
Shipping is free: freight is included in your quoted price. Prices in AUD. Inkwattle is not registered for GST; no GST is charged. Overseas buyers: prices exclude any import duties, taxes or fees charged by the destination country, which are the buyer's responsibility (duties and import taxes may apply, including in the EU). Australian orders over A$1,000: the recipient may pay import GST and duty to Australian customs. We're not responsible for delays due to customs.
Ships from
Xiamen, China (our production partner).
Payment options
Secure options
Card payments (Visa, Mastercard, American Express) and wallets offered by Stripe Checkout, in AUD. Inkwattle never receives your full card details.
You pay after you accept your quote, through a listing reserved for you. Production starts only after you approve your proof.
Returns & exchanges
Change-of-mind returns and exchanges aren't accepted for custom or personalised orders, which is every Inkwattle order.
Damaged, faulty or not as approved
If your order arrives damaged, please message us with photos within 14 days of delivery so we can reprint or refund quickly. This doesn't affect your rights under the Australian Consumer Law or other consumer laws. The same applies if your order is faulty or different from your approved proof. If we ask you to send an item back, we'll cover the return cost for faulty items.
Cancellations
Before payment: cancel any time, free — just reply to your quote email.
After payment: message us to request a cancellation. Until you approve your digital proof, we'll cancel and give a full refund. Once your proof is approved, production starts and we can't accept change-of-mind cancellations, as your item is made just for you. We reply to cancellation and order-issue messages within 48 hours. This doesn't affect your rights under the Australian Consumer Law or other consumer laws.
Custom orders & quotes
Request custom order → quote by email → a custom listing reserved for you → payment → digital proof (up to 3 free revisions) → production. Your quote and reserved listing are valid for 30 days, unless a different date is shown on your quote. If it lapses, just message us and we'll refresh it. Up to 3 proof revisions are included; further changes, or a new design direction, are quoted before we start them. No free samples; you approve a digital proof before production.
Privacy policy
Information we collect
To quote, make and deliver your order: your name, email, delivery country and address, request details (product, quantity, budget, deadline, style notes), personalisation text, any files you upload, and your mobile number if you opt in to WhatsApp updates. Payment details are handled by Stripe.
Why we need it
To quote, design, produce and ship your order, answer your messages, and meet legal and tax obligations. Marketing emails only if you opt in.
Information sharing
Only as needed: our production partner in Xiamen (personalisation and files to make your item), shipping carriers (name and address), Stripe (payment), and authorities if legally required.
WhatsApp
If you message us on WhatsApp, the chat is handled via WhatsApp (Meta Platforms) under WhatsApp's own terms and privacy policy. We see your WhatsApp name, number and the messages you send, and use them only to reply and follow up on your enquiry or order.
Updates (opt-in)
We only send updates by WhatsApp or email if you tick the consent box. Reply STOP or use the unsubscribe link at any time.
Data retention
Order records are kept as long as needed for tax and legal purposes (in Australia, generally 5 years). Uploaded design files are deleted 12 months after your order is completed, unless you ask us to keep them for reorders.
Your rights
You can ask to access, correct or delete your personal information, or opt out of marketing, by emailing hello@inkwattle.com. We handle personal information in line with the Australian Privacy Principles and, for UK/EU customers, the GDPR.